RETURN, REFUND & CANCELLATION POLICY
Effective date: September 1, 2026
This Return, Refund & Cancellation Policy applies to purchases made from p0NDENUSH - SETTINGS & SERVICES through p0ndenush.com.
Our store primarily provides digital products, downloadable settings, optimization resources, configuration files, instructions, and, where specifically selected, support or setup services.
Please read this Policy together with the product description, selected product variant, Terms of Service, and Digital Delivery & Fulfillment Policy before completing your purchase.
1. DIGITAL PRODUCTS — NO PHYSICAL RETURNS
Our products are primarily digital and are not supplied as physical goods.
Because digital content cannot be physically returned once it has been supplied, accessed, downloaded, transmitted, or otherwise made available, there is generally no physical return process.
This does not affect any mandatory rights you may have under applicable consumer law.
2. RIGHT OF WITHDRAWAL FOR DIGITAL CONTENT
Where applicable consumer law provides a withdrawal period, you may have a statutory right to withdraw before the supply of digital content begins.
If you expressly request that the supply of digital content begins during the statutory withdrawal period, and you expressly acknowledge that beginning supply may result in the loss of your right of withdrawal, your withdrawal right may cease once supply begins, in accordance with applicable law.
Where required, confirmation of this request and acknowledgement will be provided or recorded in connection with your order.
Nothing in this Policy removes statutory rights that cannot legally be waived.
3. PRODUCTS THAT INCLUDE SUPPORT OR SETUP SERVICES
Some products have different variants, including:
⚙️ SELF-SERVICE / WITHOUT SUPPORT
You receive the digital product and follow the included scope and instructions independently.
One-to-one installation, configuration, setup, troubleshooting, or remote assistance is not included unless the selected variant expressly states otherwise.
🧑💻 WITH p0NDENUSH SUPPORT
The selected variant includes the support or setup assistance specifically described on the product page.
The exact selected variant and written product description determine the scope of support included.
Where a support service begins during an applicable statutory withdrawal period at your express request, the rules applicable to services may apply separately from those applicable to digital content.
Where required by applicable law, you may be responsible for an amount proportionate to services already performed before a valid withdrawal request.
Where a service has been fully performed following the required express request and acknowledgement, the statutory withdrawal right may cease in accordance with applicable law.
4. CANCELLATIONS BEFORE FULFILLMENT
You may request cancellation while an order remains unfulfilled and before digital supply or service performance has begun.
Cancellation requests should be submitted as quickly as possible to:
p0ndenushromania@yahoo.com
Please include your:
- order number;
- checkout email;
- purchased product;
- reason for the cancellation request.
A cancellation request does not guarantee cancellation if digital supply or performance has already begun.
Mandatory statutory rights remain unaffected.
5. AFTER DIGITAL SUPPLY HAS BEGUN
Once digital content has been supplied under the conditions described above, voluntary refunds for change of mind are generally not offered.
Examples that normally do not qualify for a voluntary refund after compliant digital content has been supplied include:
- changing your mind after purchase;
- deciding that you no longer want to use the product;
- purchasing without reading the product description;
- choosing the wrong support variant;
- failing to follow clearly provided instructions;
- expecting a specific FPS, latency, ranking, gameplay, aim, networking, or competitive result that was never guaranteed;
- changing, reinstalling, formatting, replacing, or modifying your computer after successful delivery;
- failing to meet system or compatibility requirements that were clearly disclosed before purchase.
These examples do not limit statutory remedies where the product is defective, incorrectly supplied, or otherwise fails to conform to the contract.
6. DEFECTIVE, INCORRECT OR NON-CONFORMING DIGITAL CONTENT
If digital content:
- is not the product or variant you ordered;
- cannot be accessed because of an issue attributable to us;
- materially fails to match its written description;
- lacks functionality, compatibility, instructions, or support expressly included in the contract;
- is otherwise non-conforming under applicable consumer law;
please contact us.
We may request reasonable information necessary to identify the order and investigate the issue.
Where required by applicable law, appropriate remedies may include bringing the digital content into conformity, replacement, a proportionate price reduction, or termination/refund where legally applicable.
This Policy does not exclude or restrict mandatory legal remedies.
7. COMPATIBILITY AND SYSTEM REQUIREMENTS
You are responsible for reviewing all compatibility information, requirements, included features, excluded features, support scope, and instructions stated on the product page before purchasing.
A voluntary refund is generally not available solely because your system does not meet clearly disclosed requirements.
However, this does not affect your statutory rights where a product was expressly represented as compatible with your system or otherwise fails to conform to the contract.
If you are unsure about compatibility before ordering, contact us before purchase.
8. DUPLICATE PURCHASES
If you accidentally purchase the exact same product more than once, contact us as soon as possible.
Duplicate purchase requests are reviewed individually based on factors including whether the additional copy has already been supplied, accessed, used, downloaded, or associated with support work.
Where the duplicate order has not yet been supplied or performed, we may be able to cancel it.
Statutory rights remain unaffected.
9. WRONG VARIANT SELECTED
Products may offer different variants with different prices, content, and support levels.
You are responsible for reviewing the exact selected variant before checkout.
If you select the wrong variant and notice the mistake before fulfillment begins, contact us immediately.
Where fulfillment or support has already begun, switching variants, cancellation, or refund may not be possible except where required by law.
10. DIGITAL PERFORMANCE RESULTS
Our products are optimization resources and configuration materials.
Results can vary depending on factors including:
- computer hardware;
- Windows version;
-drivers;
- game version;
- existing configuration;
- peripherals;
- network provider;
- network conditions;
- geographic location;
- background software;
- user environment;
- individual implementation.
No specific FPS, latency, ping, aim, ranking, competitive, networking, gameplay, or other performance result is guaranteed unless expressly stated in writing.
A difference between your personal results and another user's results does not by itself mean that the digital product is defective or non-conforming.
11. ORDER CONFIRMATION AND PROOF OF PURCHASE
Please keep your Shopify order confirmation and use the same checkout email when requesting order assistance.
The order confirmation, selected variant, product description, and fulfillment records may be used to identify what was purchased and supplied.
12. APPROVED REFUNDS
Where a refund is approved voluntarily or required by applicable law, it will normally be issued through the original payment method where technically possible.
Payment processors and financial institutions may require additional processing time after a refund has been issued.
13. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If you believe a payment was made without authorization, contact us promptly so the order can be reviewed.
Nothing in this Policy restricts any rights you may have through your payment provider or applicable law.
14. MINORS
Purchases must be made by persons legally capable of entering into the transaction or with any consent required under applicable law.
Suspected unauthorized purchases involving a minor should be reported promptly for review.
15. PERSONAL USE LICENCE
Unless a product page expressly states otherwise, purchased digital content is licensed for the purchaser's personal use only.
Redistribution, resale, unauthorized sharing, publication, commercial redistribution, or making the purchased files publicly available is prohibited.
This licence provision does not limit rights granted by mandatory law.
16. CUSTOMER SUPPORT
For questions about an order, cancellation request, product issue, or refund request, contact:
Email: p0ndenushromania@yahoo.com
Instagram: https://www.instagram.com/p0ndenush4ro/
Discord: https://discord.com/invite/rpvEhGAsJw
For formal requests concerning orders, refunds, consumer rights, or privacy, email is the recommended contact method.
17. CONSUMER RIGHTS
Nothing in this Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or waived.
Where this Policy conflicts with mandatory applicable consumer law, the mandatory legal provision takes precedence.
18. CHANGES TO THIS POLICY
We may update this Policy to reflect changes to our products, fulfillment processes, business practices, or legal requirements.
The current version and its effective date will be published on this website.
Changes do not retroactively remove mandatory legal rights or contractual rights applicable to orders already placed.
p0NDENUSH - SETTINGS & SERVICES
Operated by: p0NDENUSH
Email: p0ndenushromania@yahoo.com
