DIGITAL DELIVERY & FULFILLMENT POLICY
Effective date: September 1, 2026
This policy explains how digital orders placed with p0NDENUSH - SETTINGS & SERVICES are supplied.
1. DIGITAL-ONLY DELIVERY
Unless a product page expressly states otherwise, our products are digital.
No physical parcel is shipped.
No postal delivery is required for standard digital products.
2. CHECKOUT EMAIL
You must provide a valid and accessible email address during checkout.
Your checkout email may be used for:
- Shopify order confirmation;
- fulfillment information;
- download/access instructions;
- product-related forms;
- support instructions;
- order-status communication.
Please verify your checkout email before submitting your order.
3. HOW DIGITAL DELIVERY WORKS
Depending on the exact product and selected variant, fulfillment may involve one or more of the following:
- automated digital delivery;
- email instructions;
- a download or access method;
- a form sent in connection with the order;
- manual verification of the order;
- contacting p0NDENUSH through the instructed support channel;
- support/setup activity where expressly included in the purchased variant.
Follow the instructions supplied for your specific order.
4. SELF-SERVICE ORDERS
For products or variants marked as self-service / without support:
- the digital product is supplied according to the fulfillment method associated with the order;
- you are responsible for applying the settings according to the included instructions and scope;
- one-to-one setup assistance is not included unless expressly stated.
5. WITH SUPPORT ORDERS
For variants that expressly include p0NDENUSH support:
- the digital product and/or initial order instructions will be supplied through the stated fulfillment method;
- you may be required to provide order information or complete an order-related form;
- you may be instructed to contact p0NDENUSH to arrange the included support;
- support is limited to the scope of the exact variant purchased.
6. DELIVERY TIME
Automated portions of an order may be delivered shortly after successful payment.
Orders requiring manual verification, customer information, or support may require additional processing.
We do not guarantee an exact manual response or completion time unless an exact timeframe is expressly stated on the product page or order communication.
7. CHECK SPAM / JUNK FOLDERS
If you are expecting an email and do not see it, check:
- Spam;
- Junk;
- Promotions;
- other filtered inbox folders.
Search for your Shopify order confirmation and messages associated with your order.
8. INCORRECT EMAIL ADDRESS
If you entered an incorrect checkout email, contact:
p0ndenushromania@yahoo.com
Provide enough information to identify the order.
We may request reasonable verification before changing order contact details or resending order information.
9. ORDER VERIFICATION
For security and fulfillment accuracy, we may ask for:
- Shopify order number;
- checkout email;
- purchased product;
- selected variant.
We will never ask you for your banking password, payment PIN, or unrelated account password as proof of purchase.
10. DELIVERY PROBLEMS
If you have paid for an order but believe the digital content has not been supplied according to the order, contact us.
We will investigate reasonable delivery or access issues.
Failure attributable to us will be handled in accordance with the order, this Policy, our Return, Refund & Cancellation Policy, and applicable law.
11. PRODUCT ACCESS AND BACKUPS
Once you lawfully receive a downloadable product, keep a reasonable backup where permitted and appropriate.
Do not redistribute or publicly upload purchased digital content.
12. SUPPORT CHANNEL
General support:
Instagram: https://www.instagram.com/p0ndenush4ro/
Discord: https://discord.com/invite/rpvEhGAsJw
Formal order inquiries:
Email: p0ndenushromania@yahoo.com
13. NO PHYSICAL SHIPPING CHARGES
Where the order contains only digital content, no physical shipment is made.
Any total charges applicable to the order are displayed before payment at checkout.
14. CHANGES TO THIS POLICY
We may update fulfillment methods as the store or its technology changes.
The fulfillment terms applicable to your order are determined by the product description, selected variant, order confirmation, and policies applicable when the order is placed, subject to mandatory law.
